Effective date: 23 July 2026
MomentShare Support and Grievance Desk
West Bengal, India
Email: [email protected]
What we can help with
- Account access, recovery, security, suspension, or deletion.
- Privacy requests and correction of private account information.
- Safety reports involving profiles, posts, comments, or conversations.
- Google Play service status, restoration, or entitlement delivery.
- Optional profile-authenticity review questions.
- Copyright, trademark, legal, and regulatory notices.
- Technical problems affecting MomentShare.
What to include
Use a clear subject such as "Account Support", "Safety Report", "Privacy Request", "Billing Support", or "Legal Notice". Include your MomentShare username, the affected feature, approximate date and time, and a concise description. Include a Google Play order reference only when relevant.
Do not email your password, recovery code, one-time password, payment PIN, complete card or bank information, or sensitive personal documents. If sensitive evidence is required, support will direct you to an approved secure process.
Service goals
We aim to acknowledge ordinary support and grievance messages within 2 business days and provide a substantive response or status update within 15 business days. Complex safety, legal, payment-provider, or identity matters may take longer. These are service goals, not guaranteed deadlines.
Reports indicating immediate danger, suspected child sexual exploitation, credible threats, or account compromise are prioritized. If anyone is in immediate danger, contact local emergency services or law enforcement first.
Privacy and verification
We may request reasonable information to confirm that a requester controls the affected account. Support responses will not disclose another user's private information, confidential moderation methods, or restricted authenticity-review material.
Appeals
To appeal a moderation or account decision, include your username, the decision or date, and why you believe it should be reviewed. Submission of an appeal does not guarantee reversal.
Updated 9/14/2026